Phone: (303) 340-4100
- Is it safe to drive my car after an accident?
- If you are not sure if driving your car is unsafe or will cause further damage, then don't. It's best to
have it towed directly to Aurora Collision Center.
- Can the insurance company tell me where to have my vehicle repaired?
- No. Colorado state law says you have the right to have your vehicle repaired at the shop of your
choice. An insurance company cannot tell you to use or not to use a particular shop.
- Why should I bring my car to a high-quality, professional auto body repair shop?
- Your car is one of the biggest investments you are likely to make. Bring it to Aurora Collision
Center, a body shop you can trust to preserve its value and your safety.
- Do I have to get 3 estimates if I'm going through insurance?
- No. No law requires you to get more than one estimate.
- Why is one estimate I have lower than another?
- The lower estimate may not include all necessary repair work. If you are not sure why one
estimate is lower, ask us to go over the differences with you.
- The insurance company is telling me I have to go to their drive-in claims center to have my vehicle
inspected. Do I have to?
- No. The insurance company cannot require you to visit their drive-in claims center. You can if it is
convenient for you, or you can leave your car at our shop and tell the insurance company they can
inspect it here so we can make sure they do a thorough inspection.
- The insurance company says they won't warranty the work if I take it to your shop.
- Insurance companies do not repair your vehicle; a repair shop does. Therefore the insurance
company does not warranty repairs. Aurora Collision Center has been at the same location for
13 years and warranties all repairs for as long as you own your vehicle.
- What if I already have an estimate from the insurance company?
- If you already have an insurance estimate, we will use it to get started. Then we will go back to
the insurance company for any additional damage.
- Why is the insurance estimate lower than the estimate you gave me?
- Insurance companies often write estimates for the bare minimum, hoping you'll take the payout
and not get your vehicle repaired. It is our job to look for additional damage that the insurance
company missed or left out. We will go back to the insurance company for any additional,
- I think there may be hidden damage on my vehicle. How do I make sure it gets repaired?
- It is our job to look for hidden damage on your vehicle. We will work with the insurance company
to make sure all the necessary repairs are made to re-store your vehicle to pre-accident condition.
- I received a check from the insurance company. Is that all they are going to pay for the damage to
- The insurance company is obligated to pay you the amount necessary to restore your vehicle to
pre-accident condition. The check you get from the insurance company is based on the adjuster's
appraisal of the damage to your vehicle less any deductible. It is our job to look for additional hidden
damages or things the adjuster may have missed and go back to the insurance company to make
sure your vehicle is repaired correctly.
- What should I do with the check I received from the insurance company?
- The check you get from the insurance company pays the initial cost of repairs less your deductible
if applicable. Hold onto the check, bring it with and just sign it over to us to pay for the repairs.
- What if I need a rental car?
- If you need a car while yours is being repaired, Aurora Collision Center has a special rate
with Enterprise. They are just down the street from us and will pick you up here when you drop off
your car for repairs. If you have rental car coverage on your insurance policy, your insurance company
will pay for your rental car up to your policy limits. If you were hit by someone, they or their insurance
company are responsible for your rental car.
- Can you match my car's paint color?
- Every car has a paint code. We enter your car's paint code into our computerized paint mixing
system and it gives us a formula to mix the paint. We use water-based paint, the same kind the
factory uses to paint your car, and it provides an excellent color match to your original paint.
Our painter, Kevin, has been painting for over 20 years and is a trained and certified expert at
- How long will my vehicle be in the shop?
- Every repair is unique. A bumper repair typically takes 2 days. A much larger repair may take
2 weeks. There are many variables when it comes to repairing body damage on a vehicle -- the
extent of the damage, availability of parts, insurance delays, etc. When you come in for an estimate,
we will let you know approximately how many days we will need your vehicle.
- How do I pay my deductible?
- You will pay your deductible to Aurora Collision Center.
- What is the difference between OEM parts and aftermarket parts?
- OEM stands for Original Equipment Manufacturer, in other words, parts that are supplied by GM,
Ford, Dodge, Honda, Toyota, etc. Aftermarket parts are a generic brand; made for your vehicle,
but not from the original manufacturer. We prefer to use OEM parts because the quality and fit is
usually better than aftermarket parts.
- Can I get an estimate over the phone?
- In order to give you an accurate estimate, we need to see your vehicle in person. Most damage
is a judgment call: how long will it take to repair the dent? Is it repairable or should the panel be